Privacy Policy – Raspberry Hills Shop

At raspberryhillsshop.com (“we”, “our”, “us”), accessible via https://raspberryhillsshop.com/, your privacy and data protection are very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services. By accessing or using our website, you agree to this Privacy Policy.

1. Data We Collect

We collect only the information necessary to provide safe, secure, and efficient services.

A. Information You Provide Directly

  • Account details such as name, email, and password
  • Shipping and billing address, phone number, and payment details
  • Customer support messages and communication
  • Newsletter or marketing subscription data

B. Data Collected Automatically

  • IP address, browser type, and device information
  • Website usage data (pages viewed, clicks, cart activity)
  • Cookies and tracking technologies

C. Payment Information

All payments are securely processed by trusted third-party payment providers. We do not store or have access to your full credit/debit card details. All payment data is encrypted and processed under PCI-DSS security standards.

2. Use of Personal Data

We use your data to:

  • Process and deliver orders
  • Provide customer support and updates
  • Improve user experience and website performance
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Send marketing emails (only with consent)

We do not sell or rent your personal information to any third party.

3. Data Sharing and Disclosure

We may share your data only with trusted third-party services, including:

  • Payment processors
  • Shipping and delivery partners
  • Email marketing services
  • Analytics and security providers

All third parties are required to protect your data and use it only for service-related purposes. Data may be transferred internationally with proper security safeguards.

4. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law (such as tax or legal obligations).

5. Data Security

We use strong security measures to protect your data, including:

  • SSL/TLS encryption
  • Secure password storage (hashed passwords)
  • Restricted access to personal data
  • Regular system monitoring and security checks

However, no online system is 100% secure, and users are responsible for keeping their login details safe.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data
  • Withdraw consent at any time
  • Restrict or object to processing
  • Request a copy of your data

To exercise these rights, contact us at: support@raspberryhillsshop.com. Identity verification may be required.

7. Cookies and Tracking Technologies

We use cookies to improve website functionality, user experience, and marketing performance. You can disable cookies anytime through your browser settings.

8. Children’s Privacy

Our website is intended for users aged 16 and above. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

9. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the website means you accept the updated policy.

10. Contact Us

For any questions or data-related requests, contact us:

Email: support@raspberryhillsshop.com
Website: https://raspberryhillsshop.com/