Refund and Returns

At Raspberry Hills, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help.

1. Returns Eligibility

We accept returns within 14 days of delivery. To be eligible for a return:

  • Item must be unused, unwashed, and in original condition
  • All tags and packaging must be intact
  • Proof of purchase is required

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items
  • Gift cards
  • Items damaged due to misuse or improper handling

3. Refund Process

Once we receive and inspect your return:

  • You will be notified about approval or rejection
  • If approved, your refund will be processed to your original payment method
  • Refunds may take 5–10 business days to appear in your account depending on your bank

4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Wrong item received

To request an exchange, contact our support team.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a trackable shipping service

6. Order Cancellations

Orders can be cancelled within 24 hours of placing the order, before processing begins.

7. Contact Us

If you have any questions about returns or refunds, please contact our support team:
Email: support@raspberryhills.com