1. Order Processing Time

All orders are processed within:
✅ 1–3 business days

Processing time does not include weekends or public holidays. During peak seasons, sales, or promotional periods, order processing may take additional time. In case of any major delay, customers will be informed via email.

2. Shipping Time & Delivery Estimates

United States 📦
Standard Shipping: 7–15 business days

International Orders 🌍
Worldwide Shipping: 10–20 business days

Delivery time may vary due to:

  • Destination country
  • Customs clearance
  • Courier service delays
  • Weather or operational issues

Delivery dates are estimated and not guaranteed.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package weight and size
  • Selected shipping method

Customs duties, VAT, or import taxes (if applicable) are not included in shipping fees and are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive:
✅ Shipping confirmation email
✅ Tracking number

Please allow 24–72 hours for tracking information to update.

5. Incorrect Address & Delivery Issues

Customers must ensure the shipping address is complete and accurate.

Raspberry Hills is not responsible for:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Packages lost due to wrong address

If an order is returned due to address issues, reshipping charges will apply.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • VAT or local fees

These charges are determined by local authorities and must be paid by the customer. Raspberry Hills is not responsible for customs-related delays.

7. Lost or Stolen Packages

Once the carrier marks an order as “Delivered”, responsibility transfers to the customer.

We are not liable for:

  • Packages lost in transit
  • Orders marked delivered but not received
  • Theft after delivery

Customers are advised to contact the courier or local post office. We will assist where possible but refunds are not guaranteed.

8. Delivery Delays

Delays may occur due to:

  • Weather conditions
  • Customs inspections
  • Courier issues
  • Holidays
  • Address errors

Shipping fees are non-refundable for delays beyond our control.

9. Damaged Shipments

If your order arrives damaged:

  • Take clear photos of the package and product
  • Contact us within 48 hours of delivery

After review, we may offer:

  • A replacement, or
  • A refund (if applicable)

10. Returns Due to Non-Delivery

If an order is returned because of:

  • Delivery refusal
  • Unpaid customs fees
  • Incorrect address
  • Multiple failed delivery attempts

The product cost will be refunded excluding shipping charges once the package is received back. Reshipping is available with additional payment.